JackpotCity review
What we know
JackpotCity is one of the longest-running online casinos aimed at Canadian players, operating since the late 1990s with a large Games Global (Microgaming) library and live-dealer tables.
A long-established group of Games Global (Microgaming)–powered online casinos, operated in Canada by Cadtree Limited.
What our review will cover
Once testing is complete, JackpotCity will be scored on the same 7 criteria we use for every operator. The exact weights are public — see how we rate. Bonuses are deliberately not a rating factor.
Safety & fair terms
We read the full terms before depositing and check fund protection, game testing and dispute handling.
RG tools
We check deposit, loss and time limits, and how easy self-exclusion is to reach.
Games & software
We check the lobby by hand — slots, live dealer, tables — and note the studios.
Payments & payout speed
We deposit real money, then request a withdrawal and time it to the minute.
Mobile & apps
We test the app or mobile site against the desktop experience.
Ease of use
We time sign-up and verification, and check the account tools.
Support
We time live chat and email responses at peak and off-peak hours.
Sister brands — The Palace Group
Run by the same operator, so licensing and platform are shared.
Play with limits on
Look for JackpotCity’s deposit-limit tool under Account → Limits before you play. Free, confidential help 24/7 — 1‑866‑332‑2322 · self-exclude via the AGLC.